Terms & Conditions
- All tour routes and destinations are subject to change without notice and at the captain’s discretion for both safety and wildlife viewing.
- No drones/unmanned aircraft allowed on any vessel.
- No smoking of any kind, including vaping/e-cigarettes.
- We reserve the right to refuse business.
- Cancelled tours by Puget Sound Express are fully refundable or gladly rescheduled.
- This is an adventure excursion. Water conditions can vary and may turn rough at times. It may not be suitable for all guests.
- This tour is not recommended for individuals who have/had back problems, recent injuries, or surgeries.
- Expecting mothers are allowed on this tour. You assume the responsibility to talk with your doctor as to whether this excursion is suitable for you, knowing that that water conditions can vary throughout the trip.
- You are responsible for bringing your prescription medication with you, i.e. inhalers, EpiPens, diabetic or other daily medications. If you do not have your daily medication with you, we ask that you kindly reschedule your tour. If rescheduling takes place within 48 hours, it is non-refundable, and the change fee would apply to your reservation.
- Puget Sound Express is not responsible for lost, damaged, or stolen items.
Cancellation Policies
What is a confirmed reservation?
- A tour reservation is considered confirmed once payment is processed OR you receive a confirmation email.
For all tours other than multi-day excursions:
- Any cancellation of a confirmed reservation up to 48 hours prior to departure is fully-refundable, less a $10 fee.
- Inside of 48 hours of departure, there are no refunds available. This includes all tours booked online within 48 hours of departure.
- For group bookings, all above considerations are the same but the cancellation period is 7 days prior to departure, unless otherwise stated by our sales team.
For multi-day excursions:
- Any cancellation of a confirmed reservation 30 days prior to departure is fully-refundable, less a $10 fee.
- Inside of 30 days, there are no refunds available.
Rescheduling:
Inside our non-refundable cancellation periods, rescheduling a tour is at the discretion of the office and subject to availability. A guest can request to reschedule and are considered standby until contacted by the office to confirm. Requests to reschedule are not a guarantee of seats.
If we are able to accommodate the request, there is a $10/person fee.
Check-in and boarding:
Travelers must be checked-in no later than 30 minutes prior to sailing. Boarding closes 15 minutes before departure and if guests are not checked in prior to cut off time tickets will be cancelled with no refunds or ability to reschedule.
Puget Sound Express is not responsible for traffic, ferry disruptions, or bridge closures. Please ensure enough travel time to your departure location to account for the unexpected.
Privacy Policy
Puget Sound Express values you as a customer and understands the importance of a secure site where your personal information will remain confidential. We are committed to protecting your privacy during and after your visit to our website. This includes securing the privacy of any personally identifiable information that you provide to us during your visit.
THE INFORMATION WE COLLECT
As part of our standard procedures, we automatically collect the following information during your visit to our website:
- Domain name of your Internet provider
- The date and time that you logged in and out of our website
- The pages that you visited within our web page and the time spent on each page
- The files, if any, that you downloaded from our web page
- The type of Internet browser that you use
- In addition, when you book on-line with us, we will ask you to provide personally identifiable information. We do this so we can complete your booking and provide you with the products and services you want. This personally identifiable information includes your name, address, telephone numbers and e-mail address. In certain instances, your credit card number will be necessary as well.
HOW WE USE THE INFORMATION
We use the information collected as part of our standard procedures to facilitate your reservation with us, and to improve the quality of our website.
DATA SECURITY
Puget Sound Express uses SSL encryption on our website, as does our reservation service provider (Xola). All reservation information is stored securely within the Xola platform
USING COOKIES TO EASE YOUR NAVIGATION
Cookies are alphanumeric identifiers that our web page transfers to your computer through your browser so that our web page can recognize your browser and make your visit easier. Our web page will in certain situations automatically use cookies to help you obtain the information, products, and services that you have requested. Using the Tools menu on your browser, you can disable the transfer of cookies to your computer. However, by doing so you might limit your ability to use certain features on our web page.
THIRD-PARTY ADVERTISING PARTNERS
We use third-party service providers to serve advertisements on our behalf across the Internet. These advertising service providers may collect non-identifiable information about your visits to our website, and your interactions with our products and services. The information is collected through the use of cookies and tags, which are industry-standard technology used by most major websites. If you would like more information about this practice and to know your choices for not having this information used by third-party service providers, please visit http://www.networkadvertising.org/managing/opt_out.asp.
YOUR RESPONSIBILITY REGARDING THE USE OF OUR SITE
It is your responsibility to use the Puget Sound Express website only for its designed purpose: to provide you with information about our promotions, offers, products and services, and to allow you to book reservations on-line. Any use of our website not in accordance with these purposes is prohibited. We continuously monitor our reservations systems for such prohibited activity. If we have reason to suspect that an individual or organization has inappropriately confirmed multiple bookings to one or more destinations on or about the same time or date, we reserve the right, without notice, to cancel such inappropriate bookings.
YOUR PRIVACY AFTER LEAVING OUR WEBSITE
Please note that when you leave our site to visit another website, your browsing and interaction on these other websites are subject to the terms, conditions and policies of that website – even those websites with a link to Puget Sound Express.
Latest News
Join our team!
Happy 2026, friends of PSE! We’re stoked to kick off our 41st season this year, and, with that in mind, it’s time to grow our team! We’re pleased to announce that we’re now hiring for our 2026 team of captains, naturalists, and crew. To learn more information and to...
Email Newsletter
Get the latest updates on the whales we’re seeing as well as tour updates and announcements. We send 1-2 emails/month. We respect your time and privacy; we will never share your email.